For the final part in this series, we’re going to take a look at what the Nielsen 2012 Social Media Report has to say about social care. “Social care” is a term used to refer to customer service performed over social media networks, and it’s becoming more and more popular all the time. In fact, nearly half of all social media users engage in social care in order to get their customer service needs met.
Let’s take a closer look:
We liked this information because customer service is a huge part of any business, and finding new and improved avenues to deliver quality customer service to your customers and clients is a huge gift.
And that wraps up our series! We hope you’ve found this information helpful, and if you’d like to check out the full report, you can download it from Nielsen’s site for free.
Owner, Stockmann Law
CEO, Pearls Premium
VP Marketing, All Metals Forge Group
Todd M. Grant
Vice President of Marketing, LogicBay