Online Reputation Management
As a small business owner, you’re likely all-too-familiar with how strongly your reputation influences the number of new business generated. Studies have shown that 80% of consumers will walk away after reading negative reviews online – up from 67% in 2011. These days, easy access to online review sites and local search results such as Yelp, Yahoo, Bing, and Google means bad reviews are easier than ever to post. In fact, 58 percent of social media users say they write product reviews to protect others from bad experiences!
That’s where we come in. JSA Interactive offers customized online reputation management, social media management, and customer review optimization for your company. We scour the internet for any negative reviews your practice may have, then work diligently to turn that negative review into a positive for your company. Fact: Businesses who respond positively to negative online reviews position themselves as professionals who truly care about their customers, and take the time to ensure a positive experience. We’ll work with your team to encourage satisfied patients to provide positive reviews, then ensure those reviews are seen all over the internet.
Reverse or Bury the Negatives While Promoting the Positives – Whenever possible, we will help you respond to the negative reviews in a way that shows how much you truly care about your customers, and their experiences with your business. Occasionally, reviews are closed to responses. Research shows that most consumers don’t venture past the first page of search engine results when researching a product or a company. Using innovative and tested methods, we will promote positive messages about your brand and push the negatives off the front page of Google.
Monitor, Manage, & Maintain – Building your good reputation has been an ongoing process, and maintaining it has to be, as well. We will monitor your brand’s online image, catching and taking care of potential problems before they become major issues in the future.
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